Dec 4, 2024
3 minutes
TRANSFORMING CLIENT CONNECTIONS:
How a Leading Law Firm Elevated Communications with Rocware
THE CHALLENGE
A nationwide law firm with eight offices sought a secure, highquality and uniform webcam solution to enhance virtual client interactions that would seamlessly integrate with existing video conferencing systems
THE SOLUTION
The law firm chose Rocware’s RC08 webcams, purchasing 1,250 units for their offices. With 1080p HD video, noise-canceling microphones, and robust data security, the RC08 was the perfect fit for their virtual communication needs to deliver a quality client experience.
THE RESULTS
The IT team installed the RC08 webcams without complex configurations, minimizing setup time, ensuring uninterrupted operations with seamless integration with existing platforms. Client feedback regarding calls improved.
OVERVIEW
A large, nationwide law firm with eight office locations across the US, represents diverse industries and high-profile cases. With over 1,300+ attorneys and staff, the firm prioritizes confidentiality, professionalism, and seamless client communication. To adapt to the increasing reliance on video conferencing working remotely and to improve virtual client interactions, the firm needed a high-quality, secure webcam solution compatible with their existing video conferencing systems.
BUSINESS CHALLENGES
A prominent law firm faced significant challenges with their video conferencing setup, struggling to provide quality engagement between attorneys and clients. Inconsistent video call experiences and poor audio and video quality undermined their professional image, leading to frequent miscommunications and missed opportunities. Rocware stepped in to deliver a solution that ensured uniform, high-quality video and audio across all meeting spaces, fostering clear, professional interactions. By eliminating technical disruptions and enhancing call clarity, Rocware empowered the firm to create a seamless and reliable communication experience, reinforcing trust and professionalism in every client interaction.
ABOUT
Company
National Law Firm
Industry
Legal
Locations
National
Vertical
Professional Services
RELATED PRODUCTS
Video
SOLUTIONS PROVIDED
After considering various options, the law firm selected Rocware’s RC08 webcams, purchasing 1,250 units to support their virtual communications needs across all offices. They also procured five RC10 all-in-one video bars to outfit five conference room. The all-in-one RC08’s features offers high-definition 1080p video, advanced noise-canceling microphones, and data security safeguards, which made it the ideal choice for this deployment while the 4K video and AI enabled features such as speaker tracking and gallery view on the RC10 video bar helped create a full-feature conference experience for multi-person meetings.
SOLUTIONS HIGHLIGHTS
The IT team was able to install the RC08 webcams without needing complex configurations, reducing setup time across multiple offices allowing for business to keep running during upgrades. The RC08 also worked smoothly with law firm’s existing video conferencing platforms, including Zoom, Teams, etc
RESULTS AND BENEFITS
The rollout took place over four weeks, with RC08 webcams installed in individual offices and shared collaboration spaces across eight locations. Rocware provided remote support during installation to ensure each device functioned properly, with on-call assistance available for troubleshooting. As a result of this upgrade, attorneys reported a 30% improvement in client interaction quality thanks to clearer video and audio; the IT team saved significant time and reduced potential support costs; and, the firm achieved consistent, 46% of users thus far reported an increase in high-quality video experiences across all offices, improving communications.
video conference
video conferencing
video conferencing
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